Troubleshooting CygNet Bridge

The following tips might be helpful in solving issues that may arise using or installing CygNet Bridge.

Installation Errors

If you need to correct, change, or add a CygNet Site.Service or multi-factor authentication setting entered during CygNet Bridge installation, do one of the following.

• Reinstall CygNet Bridge — Open the CygNet Bridge Setup application (CygNet Bridge Setup.exe) and select Uninstall. When the uninstall process is complete, Close CygNet Bridge and reinstall it with the setup application, entering the correct or changed Site.Service or multi-factor authentication values desired. See Installing CygNet Bridge for more information.
• Edit the configuration file — Open the configuration file and enter the correct or changed Site.Service or multi-factor authentication values.
  • web configuration file
  • CygNet Bridge configuration file

Connectivity Errors

If you are having trouble getting Bridge to talk to the CygNet Services, and Bridge is running on a different subnet than the CygNet Services you may experience connectivity issues.

Try using the CygNet Domain Connection Utility (CygConn.exe) on the server where Bridge is running to add the IP address of the server where CygNet is running as the Preferred ARS.

Restart Bridge.

Login Errors

If you encounter errors with your client login, check your IIS web configuration values to see what type of authentication is configured for your system.

It is strongly recommended that you activate HTTPS authentication to ensure a secure communications channel, for any authentication selection. HTTPS traffic is encrypted from end to end, helping to ensure that data transmitted between the web server and your CygNet installation is more secure; HTTP is not secure and is not safe for production environments. See Activating HTTPS for more information.

Check with your server administrator or refer to Microsoft online documentation for information beyond the scope of this document.